FAQs

Our checkout is hosted by our e-commerce platform, which is validated as compliant with PCI DSS Level 1. Card, Shop Pay and PayPal payments are handled by PCI-compliant payment processors. Checkout pages are encrypted in transit (HTTPS/TLS). Bake Buds never sees or stores your full card number. No online system is risk-free, so please use a secure connection and contact your card issuer and us right away if you notice an unauthorized charge.

The payment methods shown at checkout, including major credit and debit cards, Shop Pay and PayPal.

Orders usually ship within 1–2 business days (Monday to Friday, excluding U.S. federal holidays) and arrive 3–7 business days after that. Delivery times are the carrier's estimate, not a guarantee. We email you a tracking number when your order ships. If your order will be late, we'll tell you, and you can cancel for a full refund.

Standard shipping is free on orders of $65 or more (subtotal after discounts, before tax). Otherwise, shipping costs and any faster options are shown at checkout before you pay.

Yes. Standard shipping within the U.S. is free on orders of $65 or more (subtotal after discounts, before tax). Orders under $65 pay the shipping cost shown at checkout before you pay.

No, we currently only ship within the United States.

We do not offer international shipping at this time. All orders must be shipped to a valid U.S. address.

We ship to most U.S. states, however some products have shipping restrictions to certain states.

Shipping Restrictions: Certain products cannot be shipped to specific states due to local regulations. Restricted states will be noted during checkout if applicable to your order.

Generally Available: Most orders can be shipped to all other U.S. states and Washington D.C.

Delivery times may vary depending on your specific location, with rural or remote areas potentially taking longer to receive deliveries.

Yes, all orders are shipped in plain, discreet packaging.

Yes, if your order arrives damaged, defective, incorrect or incomplete. Tell us within 14 days of delivery and we'll make it right at no cost to you. We don't accept returns for change of mind. Items marked "Final Sale" on the product page can't be returned or exchanged, but they're still covered if they arrive damaged, incorrect or defective. To make a claim, email customersupport@bakebuds.com with your order number and clear photos or a short video of the problem. Please don't send anything back unless we ask. See our Refund & Return Policy for full details.

Within 14 days after delivery. The 14 days start when your order is delivered, not when you place it. For problems you find after that, check whether the product has a manufacturer's warranty.

For an approved claim, you get the full price of the item plus any shipping you paid for it, or the same amount in store credit. Refunds go to your original payment method within 10 business days of approval (or of receiving the item, if we asked for it back). Your bank may take a few more days to post the refund. Store credit never expires.

We do. If we ask you to send an item back, we pay the return shipping, for example with a prepaid label. Sometimes we'll ask you to keep or dispose of the item instead. Please don't send anything back unless we ask.