FAQs

Yes, your payment data is completely secure. We use Authorize.net, a leading payment gateway, to process all transactions securely.

Security Features: PCI DSS Compliance: Authorize.net is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), the gold standard for payment security.

Advanced Encryption: All payment data is protected using industry-leading TLS encryption during transmission

Secure Data Handling: We never store your complete credit card information on our servers.

Address Verification Service (AVS): Helps detect and prevent fraudulent transactions by verifying billing addresses.

Your sensitive payment information is handled entirely by Authorize.net's secure servers, not ours, ensuring maximum protection of your financial data.

Yes, we accept secure online payments through our website. All transactions are processed through Authorize.net's secure payment gateway.

Payment Process: All payments are processed in real-time

1. You'll receive immediate confirmation of your transaction.

2. Transactions go through multiple verification steps including authorization from your card issuer.

3. SSL encryption protects your data during the entire checkout process.

Payment Processor: We use Authorize.net as our payment gateway. Authorize.net supports payment processing by helping small businesses accept credit card and eCheck payments online, in person, via mobile devices, and more.

Security Information: All businesses or service providers that store, process, or transmit payment card data are required to comply with the Payment Card Industry Data Security Standard (PCI DSS)—regardless of business size or the amount of annual payment card transactions. While Authorize.net products are PCI compliant, we also validate that our business handles payment card data safely through PCI compliance certification.

For Technical Details: If you need more information about Authorize.net's security practices, you can visit their official website at authorize.net or contact our customer support at customersupport@bakebuds.com.

We accept a wide variety of secure payment methods to make checkout easy and flexible:

Credit & Debit Cards: Visa®, MasterCard®, American Express®, Discover®, JCB®, Diners Club®

Digital Wallets: Shop Pay, PayPal

All payments are processed securely through our encrypted payment system via Authorize.net, Shop Pay, and PayPal. We do not store any payment information on our servers.

Orders typically take 3-7 business days to arrive once shipped. Delivery times may vary depending on your location and the specific product ordered.

Tracking Information: You will receive a tracking number via email once your order ships so you can monitor your package's progress.

Free Shipping: Orders of $55 and above qualify for free standard shipping within the U.S.

Standard Shipping: Orders under $55 are charged a flat shipping fee, typically ranging from $2.95 to $6.95, depending on the items in your cart.

Premium Protection Shipping: Select items — especially glass or fragile pieces — may include an added surcharge for premium packaging and handling, typically $10.95. This ensures safe delivery for heavier or delicate items.

Shipping costs are calculated and shown at checkout before you complete your order.

Yes! We offer free standard shipping on all orders of $55 and above.

Orders under $55 will have standard shipping fees applied at checkout. To qualify for free shipping, simply add more items to your cart to reach the $55 minimum.

No, we currently only ship within the United States.

We do not offer international shipping at this time. All orders must be shipped to a valid U.S. address.

We ship to most U.S. states, however some products have shipping restrictions to certain states.

Shipping Restrictions: Certain products cannot be shipped to specific states due to local regulations. Restricted states will be noted during checkout if applicable to your order.

Generally Available: Most orders can be shipped to all other U.S. states and Washington D.C.

Delivery times may vary depending on your specific location, with rural or remote areas potentially taking longer to receive deliveries.

Yes, all orders are shipped in plain, discreet packaging.

Yes. Refunds are available within 14 days of delivery, but only for items that arrive defective, damaged, or incorrect. Items must be unused, in original packaging, and include proof of purchase. Clear photos of the issue must be emailed to customersupport@bakebuds.com. Unauthorized returns are not accepted.

What happens if my return is approved?

You’ll receive a full refund or store credit.
In some cases, you won’t need to send the item back—we’ll confirm. Refunds are processed within 10 business days (bank posting may take longer). Store credit is issued instantly once approved.

What isn’t refunded?

Opened, used, or tampered items
Buyer’s remorse or change of mind
Unauthorized returns

Final Sale (not eligible for return/refund):

Grav Labs Hammer Bubbler w/ Assorted Colors
Grav Labs Tall 16 Inch Black Accented Beaker
Grav Labs Beaker Base 8 inch Glass Bong
Grav Labs 6 inch Upright Bubbler
Grav Labs Easy Slider 4" Glass Blunt

For all other products, our standard return policy applies. If you have questions about specs or sizing, contact us before purchasing.

You have 14 days from the date you receive your order to request a return for a refund, but only for defective, damaged, or incorrect items. This timeframe begins when you physically receive the item, not when you place the order.

After the 14-day window closes, we cannot accept returns or process refunds.

You will receive a full refund of the item price when your return is approved for defective, damaged, or incorrect items.

Refunds are issued to your original payment method within 10 business days of approval. Store credit is issued instantly once approved. In some cases, you may not need to send the item back and we will confirm this when reviewing your request.

Refunds are only available for items that arrive defective, damaged, or if we sent you the wrong item.

Important: The following specific products are designated as final sale and cannot be returned, exchanged, or refunded due to supplier restrictions:

Grav Labs Hammer Bubbler w/ Assorted Colors
Grav Labs Tall 16 Inch Black Accented Beaker
Grav Labs Beaker Base 8 inch Glass Bong
Grav Labs 6 inch Upright Bubbler
Grav Labs Easy Slider 4" Glass Blunt

Our standard return policy applies to all other products in our collection, including other Grav Labs items not listed above. Given the final sale nature of these select pieces, we strongly encourage reaching out to our customer service team with any questions about specifications, sizing, or functionality before completing your purchase.

Return shipping arrangements are handled on a case-by-case basis depending on the specific product and customer situation. When you contact us about your return, we will provide clear instructions about return shipping costs and procedures for your specific situation.

Important: We strongly recommend purchasing insurance and tracking for your return package. Lost or damaged returns will not be credited unless properly insured and tracked. Return shipping must be trackable and insured for items over $100.

Return shipping arrangements are handled on a case-by-case basis depending on the specific product and customer situation. When you contact us about your return, we will provide clear instructions about return shipping costs and procedures for your specific situation.

Return Shipping Requirements: Regardless of your original shipping terms, return packages should be insured and trackable, especially for items over $100 value to ensure they arrive safely.