Order tracking
Track your order
Orders usually ship within 1–2 business days. Here's how to follow yours from our door to yours.
What happens after you order
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Step 1
Order confirmed
Your confirmation email has your order number. Keep it handy if you need to reach us.
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Step 2
Packed
Orders usually ship within 1–2 business days (Monday to Friday, excluding U.S. federal holidays). Orders that need an age check ship once it's done.
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Step 3
Shipped
Your order ships in plain, discreet packaging, and we email you its tracking number.
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Step 4
Delivered
Most orders arrive 3–7 business days after shipping (the carrier's estimate). Some deliveries need an adult (21+) signature.
Delivery questions
Where do I find my tracking number?
It's in the shipping confirmation email we send when your order ships. You can also sign in to your account to see your order's status and tracking details.
Why did my order arrive in more than one package?
Orders with several items may ship separately and arrive in more than one package, at no extra cost.
My order is late. What should I do?
Delivery times are the carrier's estimate, not a guarantee. If we can't ship on time, we'll email you a new date and you can cancel for a full refund.
If your order hasn't arrived within 10 business days after its estimated delivery date, email us with your order number. If the carrier can't find it, we'll reship or refund your order, your choice.
Tracking says delivered, but I don't have it.
Check around your property and with neighbors, then email us within 7 days of the delivery date. We'll file a claim with the carrier.
Can I change my shipping address?
Only before your order ships. Email us right away with your order number and the correct address.
What if my order arrives damaged or incomplete?
Tell us within 14 days of delivery and we'll make it right at no cost to you. See our Refund & Return Policy.
Still need a hand?
Email customersupport@bakebuds.com or call +1 (470) 202-8381, Monday–Friday, 9:00 AM–5:00 PM Pacific Time. Include your order number and we aim to reply within one business day. Full details are in our Shipping Policy.